Refund policy

At Telleath, customer satisfaction is our priority. We encourage you to thoroughly check your items upon receipt. If there is an issue, please notify us within 14 days at sales@telleath.co.uk so we can evaluate and address it.

Please note:

• Personalized Items: Due to the nature of custom orders, personalized items cannot be refunded unless there is a defect.
• Defective Items: If your item has a defect, please reach out within 14 days so we can review and resolve the issue as promptly as possible.

To be eligible for a return, items must be:

• Returned unworn, unused, with tags attached, or in their original packaging.

We appreciate your understanding and ask for a kind reminder that we are all human, and occasional mistakes may happen. Our goal is to make it right for you.